Solution
Improving driver behaviour scores fleet-wide
One Stop was fitted with the Matrix iQ three-camera dash cam system across its fleet: a forward-facing camera, an AI-powered driver-facing camera and a load bed camera, alongside the wider Matrix iQ telematics platform.
“The Matrix iQ cameras almost immediately made a marked improvement. They’re like night and day,” said Andrew Parry, Transport Manager.
Since fitting the updated kit, One Stop’s average driver behaviour score across the fleet has increased by almost 18% over 16 months.
Better driving habits lower the risk of incidents that lead to costly claims, reduce vehicle wear, and cut fuel use. For an insurer assessing risk, a consistent, fleet-wide improvement is a strong indicator of reduced risk, a factor insurers weigh directly when setting premiums.
Similarly, fleet data shows a decrease in idling time over the same period.
Vehicles idled for around 105 to 115 minutes a day, roughly 9 to 10% of the working day, in early 2025. By May 2026, that had fallen to 35 to 40 minutes a day.
Rapidly resolving incident disputes
The first notable difference seen by the team was how incident disputes were managed. With instant video incident footage now available to the team, they were able to react quicker and with more accuracy than previously.
In one case, a One Stop van appeared to clip a parked car’s wing mirror. Without footage, it would have been a straight 50/50 liability call. The dash cam showed the other car pulling out into the road and causing the collision, so the team went directly to the other driver to settle the cost of the mirror instead of accepting shared liability.
Since fitting the cameras, One Stop Hire has also seen a marked reduction in incidents across the fleet, lowering its overall claims exposure.
Andrew notes, “There has been a clear positive impact on both our insurance position and incident levels.”
The most directly measurable saving to date is a £5,000 rebate from One Stop Hire’s insurer following the installation of the Matrix iQ kit.
“Insurers have got confidence in the system, and it makes claims easier,” says Andrew.
Protecting high-value assets
One Stop’s vans carry valuable kit between depots and out to customer sites, kit that occasionally gets stolen at the roadside, usually opportunistically.
Footage from the vehicle camera systems captures the moment it’s taken, giving the team accurate evidence to log the loss and report it to the police rather than being left guessing at what happened.
Where thefts happen repeatedly around the same vehicle, driver or location, the footage also lets the team spot a pattern early, flagging a route, drop-off point or type of load worth a closer look.
Moving forward
“There’s nobody out there that’s got a telematics system that’s as clever as Matrix iQ,” says Andrew.
That kind of trust wasn’t automatic. It was built dispute by dispute, each one resolved cleanly because the evidence was there when it mattered.
As the One Stop and Matrix iQ partnership continues, the team continues to lean on that same evidence-based approach, keeping drivers safe, protecting assets and managing risk with confidence.
