Transforming Fleet Insurance Pricing: Flock’s Success with SmartLink

The Challenge

Delivering Dynamic Pricing with Seamless Telematics Integration

To offer truly dynamic pricing that reflects not only the number of miles driven but also the driving behaviour of fleet drivers, Flock needed a reliable and efficient way to access their policyholders’ telematics data. Traditional insurance models often fail to account for the significant differences in risk levels between drivers and journeys, resulting in pricing that does not accurately reflect true risk. Flock set out to change this by creating usage-based insurance products that reward safer driving with fairer premiums.

 

However, achieving this vision required a solution that could integrate telematics data quickly and seamlessly. Speed of implementation was essential to avoid delays in quoting, which could lead to lost business opportunities in a competitive market. The system also needed to be simple to implement, ensuring there were no technical or operational barriers that might discourage potential customers from signing up to Flock’s innovative insurance products.

Equally important, the solution had to be robust and reliable, allowing Flock to carry out regular driver risk reviews in partnership with their policyholders. By reviewing telematics data frequently, Flock could provide actionable insights that helped fleets improve their safety standards while continually refining their risk models and pricing strategies.

Ultimately, Flock required a telematics integration solution that combined speed, simplicity, and reliability to support their mission of creating a smarter, fairer, and safer future for commercial motor insurance.

Project Details

Solution: Fleet Management

Product: Smart Link

Fleet Size: 10,000

Company Type: 500+

Our amazing stats

30+

Live TSP Integrations

10,000+

Vehicles on Cover

3,000,000

Journeys Insured

70,000,000

Miles Analysed

Solution

Unlocking Existing Telematics Data for Seamless Risk-Based Pricing

With the majority of fleets on the UK’s roads already equipped with telematics systems, the most efficient and customer-friendly approach for Flock was to leverage this existing technology rather than requiring fleets to install new hardware. SmartLink provided the ideal solution, acting as a universal connector that enables insurers to access telematics data seamlessly, regardless of the specific systems their customers use.

By integrating SmartLink into their processes, Flock gained almost immediate access to a potential customer’s historic telematics data simply by requesting access to their telematics API. This rapid integration eliminated delays in quoting, allowing Flock to provide dynamic, usage-based insurance pricing without compromising speed or customer experience.

SmartLink’s technology-agnostic design means it does not require fleets to use any specific telematics provider. Instead, it aggregates and standardises data from any existing telematics system, giving Flock a unified and comprehensive overview of driver risk across their policyholder base. This universal compatibility removes barriers to onboarding new customers, as fleets can continue using their preferred telematics provider while Flock benefits from the insights their data offers.

Furthermore, SmartLink enables Flock to work collaboratively with policyholders to improve fleet safety. By sharing driver behaviour data in an accessible, structured format, Flock and their customers can identify trends, implement targeted driver training, and reduce risky behaviours, leading to fewer accidents and lower insurance costs for all parties involved.

As an added advantage, SmartLink enhances Flock’s First Notification of Loss (FNOL) process through its built-in triage service. This functionality verifies collision notifications before passing them on, ensuring claims are processed efficiently and accurately while reducing unnecessary costs associated with false alerts.

In summary, SmartLink provided Flock with a fast, simple, and robust solution to unlock the full potential of telematics data for risk-based pricing, driver safety improvements, and operational efficiency – without imposing additional requirements or complexity on their customers.

“Working with Matrix IQ team transformed our operations—on-time deliveries, real-time tracking, and proactive support. Their efficiency and professionalism have been game-changers for our logistics strategy.”

~ John Smith

- Company

Get your quote today

Next-generation vehicle fleet and asset insights.

Get a quote